Deliverable item may different depending on shipping country. Please note that we may limit quantity of purchase per customer of any item.
All customers will be responsible for paying any customs duties if requires. Total amount of your purchase is not included customs duties and VAT.
For shipping within Japan: Free
For all international orders: Flat fee of 40 USD for less than 6 items; 60 USD for Anniversary Box
We take no responsibility for late shipments.
All orders will be packaged with love and care, and processed within 3-7 business days. At the latest, delivery will be made with 14 days from the date the order was confirmed. Delivery also can be delayed due to adverse traffic condition or weather condition. And depending on the shipping region, delivery may take longer than usual.We do not offer Saturday and Sunday delivery. Please note that we only ship out Monday to Friday, with the exception of Japanese public holidays.
PLEASE NOTE: Due to the COVID-19 pandemic, delivery time is expected to be further delayed than usual.We apologize for the inconvenience.
At this time, we are only accepting orders from addresses from countries where Japan Post delivers OR from residential addresses from countries where DHL delivers.
DHL does not deliver to certain remote areas or islands. Please note that orders from such areas could be rejected by DHL. Please note that we cannot allow changes to the shipping address after an order was placed.
Please note that each order which placed on this site will be shipped in a separate consignment. We cannot accept request for shipping and packaging together items purchased in separate orders.
GIFT WRAPPING SERVICE
Please note that we do not offer gift wrapping services now.
RETURN GOODS IN CASE OF FAILED DELIVERY
If you cannot receive your order by absent from home, or Fedex cannot deliver the order because of incorrect delivery information, please contact Fedex and arrange redelivery immediately.
If you are unable to receive your order, the item will be returned automatically to Japan and cancelled. Please note that the return shipping cost will be charged to you.
ORDER STATUS AND TRACKING
Once orders are placed, we will send you an order confirmation mail.You can check your order from the Order History on “my page”.
Also when the orders are shipped out from our facility, we will send you a tracking number.
CUSTOMS DUTIES AND TAXES
The terms of sale is DDU "duties and taxes unpaid". The price shown does not include such items as VAT, import duty, tax and other unpredictable charges against middleman and agents. In case of these unexpected charges needed in the due course, these charges should be paid by the customers. For more information regarding your country's custom policies, please contact your local customs office or its agents.
RETURNS / EXCHANGE
All sales are final. We do not accept requests for cancellation of orders or the return of items unless the item you purchased is defective upon our confirmation.
For more, visit the Return and Refund Policy page :)
ACCEPTABLE CREDIT CARDS: Visa, MasterCard and American Express. There is no surcharge for using your credit card to make purchases. Provide such information such as card number, name of the purchaser, date of expiry, address, and phone number. Incorrect information will cause a delay in processing your order. Billing date will be the date when the merchandise is shipped.